Welcome to The Age of the Customer
Customers' expectations are higher than ever, constantly changing and even harder to exceed.
Salesforce welcomes you to an inspiring afternoon at Papirhallen where we will focus on digitalization and the relationship between customer and business. You will get the chance to listen to some of Denmark's brightest and most innovative "disruptors" and hear how they create connected customer experiences. Peter Kreiner will unveil the exciting ingredients that underlie the experience at the two Michelin star and award winning restaurant NOMA. Matias Møl Dalsgaard will take us on the journey of GoMore and their way of handling customer experience within the sharing economy space.
We welcome you to a day filled with inspiration and ideas on how to meet the ever increasing demand for better customer experiences.
Peter Kreiner, Managing Director | NOMA
Matias Møl Dalsgaard, CEO and Founder | GoMore
Breakout session speaker:
Pernille Helweg, Head of Marketing | Alm. Brand ______________________________________________________________________
13:00 - 14:00 Registration, light lunch & expo
14:00 - 14:30 In the Age of Customer, digitalization is key!
Michael Zink, Country Manager, Salesforce Denmark (in English)
14:30 - 15:15 Create outside the box experiences and disrupting an existing industry
Peter Kreiner Adm. Director of NOMA (in Danish)
15:15 - 15:45 Coffee break, afternoon snacks and sweets, Expo
15:45 - 16:30 Breakout sessions
Breakout session 1: The connected enterprise (in English)
Everything we do has the customer at the center - but there is more. Imagine a connected enterprise that enables employees, partners and customers to connect in whole new ways - enabling new transformative business opportunities, unprecedented customer satisfaction and a growing ecosystem of business partners. In this session we will demonstrate how!
Breakout session 2: Personalizing and simplifying the customer journey everywhere (in English)
What are customers looking for when buying from your company. Most likely a product or a service that fulfills a need. But could we do more - could we offer a long-lasting partnership that extends beyond a service or a product? In this session we will show you how to create a true partnership with your customers.
16:30 - 17:15 Creating customer experiences beyond your control / disrupting a market and perception
Matias Møl Dalsgaard CEO GoMore (in Danish)
17:15 - 18:00 Expo, networking, tapas & drinks. Live music with Rasmus Walther
(There are a limited number of seats, so SIGN up now!)