Re-thinking design thinking
The world is changing at a pace we’ve not witnessed since the industrial revolution, but with the added uncertainty of Brexit and global political turmoil, the future has never been less predictable, particularly for businesses that are so exposed to outside influence. But with challenge emanates great opportunity, and with advancements in design, technology and even ‘contentious’ artificial intelligence, the workplace of the future is primed for disruption from within.
- By: Katrine Rau
- Published: 04-05-2017
So what do organisations need to do to future-proof themselves against these outside socio-political, economic and sometimes geographical challenges? How can workplaces remain diverse in the face of a world battling for equality and sense of place? Where will workers fare as artificial intelligence (A.I.) and machine learning become more and more sophisticated? And finally - the burning question, can organisations stay ahead of competitors without innovation?
The Design Rule of 3
The fact is, design thinking only has value when combined with design doing and supported by a strong design culture. You can’t be good at only one or two. The Design Rule of 3 constitutes the three fundamental rules that underpin every successful design system employed by leading organizations, across sectors. When optimized and deployed in unison, organizations can effectively unlock the full potential of design to transform not only their own value and performance but peoples’ experiences of the products or services they provide.
Design Thinking Reconsidered
Design thinking should bring a quest for truth, empathy with people, and a systematic reframing of the business challenge - zooming in and out of the opportunity space, and providing a strategic compass to help executives understand how to reorient their businesses.
Co-creation has to be integral. An organization must be willing and able to break down organizational silos to enable it. Fundamentally, design thinking must align a design perspective with business realities and technical possibilities.
Design your way to success
Design thinking is not a new concept. In fact many of you may have already heard of it and even be using it within your business proposition. But what if I were to tell you that that while design thinking is great, it risks disappearing into the ether without the backing of ‘design doing’ and ‘design culture’.
Design thinking is when a group of innovative designers get together to problem-solve an issue within an organisation. Going one step further - design doing - is then about taking this solution-focused design thinking and collaborating with different stakeholders to actually create new services.
This brings me to the third, final and probably most important part of the design triangle - design culture. To truly embed design culture within an organisation you need to engage the hearts and minds of the back office too. It’s not the designers you ...
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As Group Director for Fjord Copenhagen, Katrine is passionate about positively changing and influencing transformation from within client organizations.
She has driven strategic design initiatives at Fortune 100 companies, non-profit organizations and healthcare groups to identify business challenges and solve user problems through service innovation.